Matthew Tarpy

Bachelor of Science & Information and Decision Systems (focus on Human Centered Design)

1994 - 1998

Carnegie Mellon University, Pittsburgh, PA

Program Manaager

2024

United Airlines (Contract), Chicago, IL

• Project/Program Manager for application development activities involving custom built Contact Center agent applications
• Program was the highest priority program in the Customer Service book of work; frequently presented and in day-to-day communication with VP, SVP, and C-Suite levels; CIO was directly involved with this program on a weekly basis
• Brought on board to turn around program of eight development teams that could not consistently deliver features on time with acceptable quality metrics; teams now delivering committed number of features per sprint within quality metrics
• Day-to-day activities focused on driving delivery of all program tracks via scrum teams or vendor contracted team (Infosys and TCS), while growing strategic relationships with Business partners, internal IT stakeholders, and other United stakeholders (Finance, Compliance, etc.)
Program also included migration of services from one service partner to another; managed the migration alongside the Solutions Architect; activities included vendor management, leadership reporting, and migration planning with all service partners and their leadership
• Directly managed the scrum masters; additionally mentored them to help drive improvements to sprint delivery process, team leadership, and resource management
• Platform tools include Azure, Azure DevOps, Jira, Confluence, Smartsheet

Solutions Architect

2023 - 2024

Ford, Model e, Chicago, IL

• Solutions Architect for the PMO group at Ford Model e (electric vehicles)
• Responsible for the transformation of PMO tools, technologies, and processes helping the program and project managers as they delivery their product to the Model e team and other internal Ford customers
• Major responsibilities involved architecting the integration of external and internal systems to the master reporting system as well as the stand-up of the Canada Model e team to the reporting system
• Platform tools include Smartsheet, tray.io, Slack, Jira, Rally

Program Manager

2021 - 2023

T-Mobile (Contract), Chicago, IL

• Program Manager of multi-channel refresh (web, device, call center, and store kiosk) of enterprise fraud management system
• Program being delivered via DevOps CI/CD methodology utilizing individual Agile/Scrum teams
• Managing cross-enterprise program team of over 100 resources, consisting of 5 separate application teams, business users, marketing users, onshore and off-shore technical resources; project budget in excess of $15MM USD
• Platform tools include AWS, Azure, AuthenticID, AMDOCS, and SAP

Sr. Project Manager

2020 - 2021

Kohler (Contract), Chicago, IL

• Led large-scale implementation team for new e-commerce initiative. This involved reputable account for a leading global educational testing and assessment firm.
• Managed development operations teams for additional clients. Spearheaded tasks in maintenance and enhancement of production e-commerce systems.
• Coordinated several projects involving full lifecycle implementation. This included enterprise e-commerce implementations, new developments and enhancements on digital portal/content applications, and migrations of digital assets to cloud-based delivery.
• Operated within several primary platforms and technologies. This included Liferay DXP, SAP Commerce Cloud, SAP Marketing Cloud, and AWS.

Download résumé

Matthew Tarpy resume.doc (Google Drive)